A fair chance to try it
Refund policy
Last updated:
Everstack Ltd sells Sableley directly. Our company details are below. Refund requests, privacy requests, support and complaints all go to support@sableley.com.
Try it without a card
Your first 14 days are a trial of Sableley Pro's features with 100 MB of picture storage and no card required. If you choose a paid plan during the trial, the first charge is due when the trial ends.
Your first payment
Ask within 14 days of your first payment, monthly or yearly, and we will refund it in full. You do not need to give a reason. This is in addition to your cardless trial.
At checkout you request immediate service: "Sableley starts now; you can cancel within 14 days for a full refund". Your confirmation email repeats this. Starting to use Sableley does not take away this refund promise.
Yearly and monthly renewals
Each yearly renewal has the same full-refund window: ask within 14 days of the charge. We email you a reminder seven days before a yearly renewal so you can cancel first.
Monthly renewals are not refunded under this policy. You can cancel at any time and keep access for the rest of the month you paid for. Outside these windows, email us: additional refunds are at our discretion. Your statutory rights still apply.
How to ask
Email support@sableley.com with your account email address and the payment you want refunded. A clear request is enough; no special form or reason is needed. Please do not send your card details.
We refund the original card within five working days. We aim to reply to email within two working days, on a best-effort basis. We offer email support only, not chat or phone support.
If you prefer, you can use this cancellation wording: "To Everstack Ltd: I cancel my Sableley subscription and request a refund. My account email is [your email], the payment date is [date], my name and address are [your name and address], and today's date is [date]." You can also send a cancellation to our registered office below.
Stopping future payments
Open account settings and choose "Subscription and receipts" to cancel in Stripe's customer portal. Cancellation stops the next renewal; you keep the rest of the paid period. Cancelling there does not itself request a refund, so email us as well if you want one.
When paid access ends, you can still read and export your boards. An account left lapsed is deleted after 90 days, with advance email warnings. See the terms of service and privacy policy for details.
Your legal rights
This policy adds to your legal rights and does not replace or limit them, including rights where a service is faulty or not as described. Its monthly-renewal and discretionary-refund rules do not prevent a refund the law requires.
We email material changes to this policy at least 30 days before they take effect. You may cancel before then; continuing to use Sableley accepts the changes.